Refund policy
At Yaegurr, we want customers to have a clear and straightforward experience when purchasing from our store. If you are not satisfied with an eligible product, you may request a return or exchange subject to the terms and conditions outlined below.
30-Day Return Period
We accept returns for eligible defective and non-defective products in accordance with this policy.
Return requests should generally be submitted within 30 days from the date the order was delivered. Requests received after the 30-day period may not be accepted unless a longer period is required under applicable law.
Return Eligibility Requirements
the product should generally:
Be in its original condition
Be unused or unworn, where applicable
Include the original packaging and accompanying items, where applicable
Be associated with a valid order or other proof of purchase
Products that have been damaged due to misuse, improper handling, or ordinary use may not qualify for a return.
All returned products are subject to review to determine whether the applicable return requirements have been met.
How to Request a Return
Please contact our customer support team before sending any product back.
When submitting a return request, provide your order number, information about the product, and the reason for requesting the return.
Our support team will review the request and, if the return is eligible, provide the applicable instructions for returning the product.
Please do not send a product to any return address without receiving return instructions from our support team first.
Return Shipping
If your return request is approved, we will provide the applicable return shipping instructions.
For standard returns involving non-defective products, the customer is responsible for the return shipping cost. If you receive a damaged, defective, or incorrect product, please contact us before returning the item so we can provide the appropriate instructions.
Product Exchanges
If you would like to exchange an eligible product, please contact our customer support team within 30 days of the delivery date. When contacting us, include your order number and let us know which product you would like to exchange.
All exchanges depend on product availability and must meet the applicable return requirements. After we review your request, our support team will explain the next steps and provide the exchange instructions if your request is approved.
Damaged, Defective, or Incorrect Products
If you receive an item that arrives damaged, has a defect, or is different from what you ordered, please contact us as soon as possible after receiving your order.
To help us review the issue, please provide your order number and, when appropriate, clear photos of the product or packaging. This information allows us to better understand the issue and determine the appropriate way to assist you.
Please contact us before sending the product back so that we can provide the correct return instructions.
Refunds
After a returned product is received, it will be reviewed to determine whether it meets the applicable return requirements.
If the return is approved, the refund will generally be issued to the original payment method used for the purchase.
Approved refunds are generally processed within 7 business days after the return has been approved. The time required for the funds to appear in your account may vary depending on the payment method, bank, or financial institution.
Order Cancellation
If you need to cancel an order, please contact our customer support team as soon as possible after placing the order.
An order may be cancelled if it has not yet entered processing or shipping. Once an order has entered the processing or shipping stage, cancellation may no longer be possible.
Non-Returnable Products
Certain products may not be eligible for return due to their nature, applicable legal requirements, or specific product conditions.
Where applicable, any restrictions concerning non-returnable products will be communicated in the relevant product or store information.
Contact Information
For questions regarding returns, exchanges, refunds, or order cancellations, please contact Yaegurr using the information below.
Yaegurr
Phone: +1 816-280-9362
Email: Support@Yaegurr.com
Business Address:
1500 N GRANT ST STE 4856
DENVER, CO 80203
United States
Company Number: 20268145770